You can download the package here:
Than you will need extract on your server and be sure you have requirement.
You can also install UVdesk using SSH and composer (don’t run composer as root)
UVdesk can be also be installed using composer with the following command in the folder where you want install UVdesk.
composer create-project uvdesk/community-skeleton helpdesk-project
At the end of the update you should need to run php bin/console c:c inside the root UVdesk directory
Than you will also need run on SSH the following two commands:
php bin/console d:s:u –force
php bin/console assets:install
Once done you can point your browser to https://domain.ext/uvdeskfolder/public/ than follow the wizard.
Once installed If you did not customize customer and member path you should be able to reach admin adding the following at your domain URL public/en/member/login
Let’s login and configure email:
In email settings I tried to change the support@localhost but also if the page was saved at the refresh the settings is not saved. For resolve this issue you have to go on the uvdesk root and do the following SSH command:
php bin/console c:c
After this you can come back on your ticket system operator email settings and than refresh the page with email settings ad you will see now your correct email address.
Now need fix some other things:
- need set the correct domain in /uvdesk/config/packages/uvdesk.yaml
Once edited you need save the file than run in Uvdesk root the following SSH command to clear cache:
php bin/console c:c
For test ticket opening send an email to the support email than run the following SSH command in the uvdesk root (not run as root user but as hosting user):
php bin/console uvdesk:refresh-mailbox email@example.com
If the ticket is not created and you get
1. Processing uvdesk mailbox configuration.
2. Opening imap stream...
3. IMAP stream opened.
4. Fetching Email collection since 22 March 2021.
5. Total fetched email -> 1
6. Starting to convert Emails into Tickets ->
Converting email 1 out of 1.
Mailbox refreshed successfully !!!
Check site_url in uvdesk.yaml file.
You site url should be path up-to public folder: helpdesk.domain.ext/uvdesk/public
You will find uvdesk.yaml under config->packages directory in your project.
Be sure to avoid http or https before the domain. If the domain is not recognized ticket by email will be not opened and the email will be flagged as read.
Then try to run refresh command.
Clean cache: php bin/console c:c