Usually when I visit a website and submit a support request, I like to keep track of the status of my report.
In this short article I want to list some free Open Source solutions to provide a ticket system to your visitors or customers. In particular I will describe programmed solutions for PHP servers.
Ticket system with excellent graphics, quite easy to install (requires some PHP extensions), good support provided through the support community https://forums.uvdesk.com/ .
Responsive: it is suitable for use on mobile devices.
"Workflow" functions or filters, email templates, possibility of creating tickets both from the web and via email.
Work in progress:
Partial support of multiple email addresses means there are fully support on incoming email but actually partial support on outgoing email that is actually just from a single email address.
The improvments on this has been requested.
You can find many other issues and feature requests (and of curose volunter can joing to help on the project) on GitHub: https://github.com/uvdesk
UVdesk components are splitted in different zones (community-skeleton), (core-framework), (support-center-bundle), etc; with time you can get more confident about this.
The union of all this components give life to UVdesk. The latest version can be downloaded by the main website: https://www.uvdesk.com/en/opensource/
It is currently the solution that I have decided to adopt for my websites.
I am in contact with the UVdesk team and collaborate with suggestions and some updates in the code.
In my case was adopted the open source self-hosted solution but you can also try the hosted one with a demo account and in this case you will have many addictional functions that are listed here: https://www.uvdesk.com/en/features/
Installing UVdesk - Short Guide
Ticket system partially optimized for mobile devices, does not yet support a responsive theme.
OsTicket is one of the most complete and advanced systems available for free; has several filters, supports tasks or the programming of scheduled alerts, ticket expiration, customizable email templates, excellent management of multiple email addresses.
You can get support on the support community: https://forum.osticket.com/ .
I used OsTicket for a long time then due to a problem and the desire to have a responsive system easily accessible even from mobile devices and with a modern and simple design I switched to UVdesk.
Ticket system, now also available in a responsive version that is also adaptable to the screens of mobile devices. It supports basic functions. In my experience I was able to use the previous version to the responsive one using Mods for Hesk, today no longer necessary if you are using the latest version.
You can get support on the support forum: https://developers.phpjunkyard.com/ .